Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.
Program Manager I (PM I) is a training position that serves RMYA in its residential treatment center, general residential operation, and emergency shelter. The PM I is designed to provide an initial entrée into program management and will be routinely supported by incumbent PM II/III and Program Administrators. The primary function of the PM I is to actively engage in learning and teaching the most effective ways to ensure the safety, security, and well-being of the children in our care in a way that supports their stability and growth as determined by their treatment plan. The PM I in conjunction with their supervisor safeguards that staff are well trained and adhere to policies, procedures, protocols, and rules pertaining to the dynamic engagement of each child. The PM I coordinates, in consultation with their assigned supervisor, with clinical and support services staff as well as educators and other interested parties to provide the effective delivery of all necessary services and advises same with timely information concerning behaviors, activities, and interactions that may affect a child in a given setting.
FLSA STATUS: Non-Exempt
EDUCATION: Bachelor’s degree in social science or related field or three years of direct-care experience in a setting similar to RMYA is required.
BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.
- Minimum 6 months supervisory experience as Team Leader with demonstrated outstanding leadership skills and stellar recommendation from the Program Administrator. Previous supervisory experience at RMYA is preferred.
- Minimum six-month direct-care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting is required.
- Demonstrated understanding of Department of Family Services (DFPS) licensing and operating requirements.
- Possesses a working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
- Basic understanding of child behavior and development principles.
- Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
- Demonstrated time management and organizational skills.
- Demonstrated willingness to work collaboratively with other staff members, service providers, and other professionals.
- Documented examples demonstrating resilience and flexibility in a constantly changing environment.
- The willingness to persevere in difficult situations with youth and staff.
- Ability to work successfully with MS Word, Outlook, Excel, and client management databases.
- Ability to work independently and as a member of multiple teams.
- Available to work flexible hours including evenings and weekends required.
- Successful clearance of a criminal background check, including fingerprinting, sex offender check, and drug testing.
- Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
- Under the training supervision of the Program Administrator, the Program Manager I will provide direct support to the employees within the program through training, coaching and mentoring as assigned and under supervision.
- Model and train staff in the basic principles of trauma-informed care and restorative practices.
- Ensure staff model and teach constructive behavioral and social skills, realistic problem-solving and life skills, and positively reinforce progress toward goal behaviors in the child’s treatment plan.
- Ensure staff model and teach good personal hygiene skills, cleanliness and orderliness of personal space and common areas in the cabin and across the campus. Conducting regular inspections to verify acceptable levels of quality.
- Meet regularly with the supervising Program Administrator and staff to review performance goals and workplace expectations with the objective of supporting employee success.
- Under the training supervision of the Program Administrator, the Program Manager I will perform new resident intakes and ensure staff is thoroughly orienting every new resident to the program.
- Regularly gather resident information from staff and through observation for possible consideration in treatment plan development or modification.
- Work directly with the Program Manager II/III and/or Program Administrator, Clinical Team, and other staff to ensure that Team Leaders and Residential Specialists are providing effective, safe, and relevant programming and activities that align with each child’s treatment plan.
- Under the training supervision of the Program Administrator, the Program Manager I will collaborate, at the managerial level, with the medical coordinator, educators, caseworkers, approved family members, volunteers, and other individuals working in the interest of the child.
- Maintain program activities within RMYA, licensing, and funding source guidelines.
- Ensure staff document incidents completely, accurately, and in a timely manner; and that the reporting and notification protocol for serious incidents is followed consistently.
- Under the training supervision of the Program Administrator, the Program Manager I, as assigned, will provide support in ensuring the timeliness and accuracy of client tracking, status reports, training documentation, and file maintenance for ongoing review/audit of program as well as billing, monitoring, level of service reviews, required logs, and direct reporting for all funding sources.
- Ensure that the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that staff are completely and accurately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
- Under the training supervision of the Program Administrator, the Program Manager I will provide support in monitoring timecards; as assigned, control the use of overtime when developing staff schedules; and provide support to the employees in assisting them in their request for time off through mentoring and coaching.
- Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
- Maintain professional and ethical standards as prescribed by RMYA.
- Maintain personally required training hours and ensure staff remain compliant with their training hours.
- Maintain confidentiality in all areas of client and program operations.
- Represent RMYA in a professional manner at approved events in the community.
- Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
- Successfully complete 30 days of training under the supervision of the Program Administrator and develop a written ongoing support plan for the next 60 days; followed by the creation of an ongoing check-in-style support plan and schedule. Support plans must be approved by Senior Leadership. The PM I agrees to required retraining when areas of weakness are identified. All progress will be documented in the employee personnel files by the supervisor with primary training responsibilities of the PM I.
- Under the training supervision of the Program Administrator, the Program Manager I will only train for on–call while on shift. Only PM II/III may be on-call when they are off shift.
- Perform special projects as assigned.
IMMEDIATE SUPERVISOR: Program Administrator