Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.
Centro Seguro, our Drop-In/Drop Out Center provides drop-in/drop out services and appropriate supportive housing for homeless, child sex trafficking (CST) youth and those at risk. The Case Manager I (CMI) for Centro Seguro will work to ensure the safety of all seeking our services by implementing, monitoring, and enforcing the rules and regulations. The Case Manager I will assist the Case Manager II in providing specialized and intensive case management services to the youth.
The primary function of the Case Manager I is to work with those individuals seeking our services through Centro Seguro and ensure their immediate needs (food, shower) are received and assist them in receiving the appropriate counseling services. The CMI, under the training supervision of the CM II and Director of CST Programs and Services, will assist in developing and implementing a plan that helps the individual receive the resources needed to successfully remain in placement.
EDUCATION: Bachelor’s degree in Social Work or related field or three years of direct-client experience in a social service setting working with youth and young adults is required. Previous experience in case management services preferred.
FLSA STATUS: Non Exempt
- 2-3 years of direct-client experience in a social service setting working with youth and young adults is required
- Basic understanding of child behavior, human development, and adult learning principles.
- Ability to support goal-setting and set appropriate limits with clients.
- Strong interpersonal skills.
- Ability to deal effectively with conflict and validate success.
- Ability to manage a caseload of clients.
- Exceptional reasoning, problem solving and strategic thinking skills and ability to think creatively.
- Ability to build relationships and influence others through the interaction of stakeholders with different interests and needs.
- Strong communication skills, both verbal and written.
- Ability to work proactively in an ambiguous, dynamic, multidimensional organization.
- Ability to manage multiple simultaneous deadlines while maintaining attention to detail.
- Maturity, humility, strong work ethic, sense of humor, and roll-up-my-sleeves attitude.
- Demonstrable passion and commitment to working in the field of child sex trafficking and neglect prevention, and/or the nonprofit sector.
- Familiarity with the challenges facing child service agencies and abuse prevention efforts at local, state, and national levels.
- Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
- Working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
- Time management and organizational skills.
- Ability to work collaboratively with other staff members, service providers, and other professionals.
- Ability to work successfully with MS Word, Outlook, Excel, and client management databases.
- Ability to work independently and as a member of multiple teams.
- Available to work flexible hours including evenings, weekends, schedule on-call shifts and comfort with occasional travel..
- Successful clearance of a criminal background check, including fingerprinting and drug testing.
- Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
- Assist in developing case plans that promote moving clients toward self-sufficiency.
- Ensure the safety and health of all clients by implementing, monitoring, and enforcing guidelines for drop in center accommodations; and cleanliness and maintenance requirements of the houses and grounds.
- Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
- Under the training supervision of the CM II and Director of CST Programs and Services, assist with the Intake Process
- Assist in completing an initial needs assessment and acts upon critical needs appropriately and immediately
- Orients clients to the center programs, requirements and procedures
- Assures that basic nutrition and hygiene needs are being met
- Connects youth with Clinician and other program resources
- Under the training supervision of the CM II and Director of CST Programs and Services, assist with the Case plan
- Assist in developing a comprehensive client-driven case plan with both short-term and long-term goals identified
- Assist in completing a timeline and measures for each goal.
- Monitors progress towards goals in regularly scheduled weekly sessions
- Empowers clients to become involved in their own planning and goal setting
- Refers clients to appropriate resources to assist with meeting both short-term and long-term goals
- Under the training supervision of the CM II and Director of CST Programs and Services, assist with Training Programs
- Assist with coordinating Life Skills and other training program aimed at learning and practicing life skills and decision-making
- Assist in coordinating day and evening programs; schedules outside service providers and volunteers
- Under the training supervision of the CM II and Director of CST Programs and Services, assist with Recordkeeping and Reporting
- Maintains client files for services provided
- Report critical incidents immediately to the Program Administrator
- Collects data necessary to meet funding requirements and statistical reports
- Completes all grant and agency required reports in a timely manner
- Property Management
- Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs
- Reports any hazards to the Program Administrator and Director of Facilities for immediate attention; communicates with the resident managers to insure safety for the residents
- Facilitates the repair process in collaboration with the Director of Facilities
- Teamwork and Collaboration
- Works in collaboration with program and all other agency staff to facilitate a team environment
- Participates in team meetings and commits to group decisions
- Role models effective team behaviors
- Demonstrates effective communication skills in building relationships with all employees and clients
- Creates good working relationships with local youth servicing agencies and other area service providers and support groups to facilitate the access to area resources for the clients
- RMYA Values and Culture
- Treats all clients, visitors and employees with caring, kindness, respect and dignity
- Infuse RMYA Philosophy, Mission, Vision, and Values into work ethic
- Adheres to RMYA policies, procedures, code of conduct and attendance rules
- Maintains strict confidentiality of all information.
- Adheres to the policies in the use of computer technology and all tele-communication devices
- Ensure client documentation is complete, accurate, and timely; and that the reporting and notification protocol for serious incidents is followed consistently.
- Assure the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs, and that facilities are maintained in accordance with established client contracts (e.g., basic upkeep to include cleanliness, timely disposal of trash, yard maintenance, completion of everyday chores, etc.) and relevant inspection entities (i.e., fire, health, safety, etc.), and reporting deficiencies in a timely manner to the Director of Facilities and/or assigned maintenance staff.
- Maintain professional and ethical standards as prescribed by RMYA.
- Maintain personally required training hours.
- Maintain confidentiality in all areas of client and program operations.
- Represent RMYA in a professional manner at approved events in the community.
- Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
- Perform special projects as assigned.
Immediate Supervisor: director of CST programs and services