Employment

Counseling and Resource Center Administrative Assistant

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Clinic Administrative Assistant will perform the non-clinical duties of the day-to-day operations of RMYA’s Family Counseling and Resource Center. The position will serve as the first point of contact for potential clients and the general public, therefore a commitment to customer service and interpersonal relations is essential. The Clinic Administrative Assistant will be responsible for various clerical and administrative functions, including: greeting visitors, answering phones, scheduling client appointments, maintaining staff schedules, managing secure client records, monitoring supplies and equipment, and managing mail and interoffice correspondence. Through their oversight and administrative support, the Clinic Administrative Assistant will assist in ensuring effective and efficient office organization and communication.

FLSA STATUS: NON-EXEMPT

EDUCATION: HIGH SCHOOL DIPLOMA OR GED REQUIRED

SALARY: $11.00/HOUR

BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.

Experience & Qualifications

  1. Minimum 2 years’ experience managing daily functions in an administrative or healthcare office environment. Knowledge of client/patient record management is preferred.
  2. Excellent interpersonal, organizational, customer service, and written and verbal communication skills required.
  3. Ability to prioritize tasks in a busy environment. Flexibility and multi-tasking skills while maintaining a professional demeanor is vital.
  4. Exhibits a high degree of personal initiative and commitment to excellence with minimal supervision.
  5. Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
  6. Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
  7. Must be able to demonstrate proficiency with MS Word, Excel, and PowerPoint. Experience with data entry, including client databases and electronic scheduling systems.
  8. Must be able to demonstrate professional bilingual proficiency in English and Spanish.
  9. Knowledge of HIPAA regulations and sensitivity to confidential matters.
  10. Ability to work flexible hours, including occasional weekend and evening hours.
  11. Valid driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
  12. Successful clearance of a criminal background check, including fingerprinting and drug screening.

 

RESPONSIBILITIES

  1. Assist in managing the Counseling Center’s front desk and lobby area during scheduled hours.
  2. Use current client management system to schedule appointments for Counseling Center clients. Screen potential clients to gather demographic and insurance information to determine eligibility. Make referrals to appropriate resources as necessary. Keep call log of potential client inquiries and incoming/outgoing referrals.
  3. Work with the Family Counseling and Resource Clinic Office Coordinator to maintain RMYA’s Counseling and Resource Center manual.
  4. Complete billing for insurance related counseling session on a bi-weekly basis for the entire RMYA Clinical team and send billing reports to Clinic Program Manager.
  5. Assist in overseeing the maintenance of confidential client records by assembling client file templates before initial appointments, retrieving client files for therapists before each session, and monitoring files to ensure timely record-keeping. Assist therapists by performing quick and accurate data entry in the client management database as needed.
  6. Contact clients to confirm appointments and conduct follow-up calls. Assist with other forms of client correspondence as needed.
  7. Coordinate scheduling of front desk staffing when away from desk and/or out of the office. Coordinate with Clinician’s their lunch schedules and assign front office administrative time for them when needed.
  8. Assist in overseeing management of master calendar(s) for Main Office and Counseling Center.
  9. Promote team cohesion, communication, and participate in relevant staff meetings as an effective member of an interdisciplinary team. Responsible for training new clinicians and interns in front office procedures
  10. Ensure the daily upkeep and general cleanliness of Main Office and Counseling Center, including but not limited to: reception area, restrooms, closets, kitchen areas, storage areas, trash bins, etc.
  11. Assist in overseeing telephone switchboards and extensions for all San Antonio campus programs. Answer incoming telephone calls, field general inquiries regarding services, and route calls to appropriate department(s). Maintain an efficient system for taking messages for other staff members.
  12. Manage company mail, including: receive and log all incoming mail; ensure mail is distributed to the appropriate individual/department; collect outgoing mail ensure delivery to USPS/FedEx/UPS, etc.; operate and monitor use of manual and electronic mailing equipment.
  13. Manage interoffice correspondence, including: receive all incoming interoffice correspondence, distribute to appropriate individual/department, collect outgoing interoffice correspondence and ensure delivery to intended location.
  14. Maintain, store, organize, and order office supplies requested for all RMYA programs. Review and approve supply requisitions. Process corresponding invoices and submit to Accounting Department for payment.
  15. Maintain professional and ethical standards as prescribed by RMYA.
  16. Maintain personally required training hours.
  17. Maintain confidentiality in all areas of client and program operations.
  18. Represent RMYA in a professional manner at approved events in the community.
  19. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
  20. Perform special projects as assigned.

 

Immediate Supervisor: Counseling Center Clinic Administrator

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Counseling and Resource Center Clinic Office Coordinator

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Clinic Office Coordinator will oversee the non-clinical aspects of the day-to-day operations of RMYA’s Counseling Center and Main Office. The position will serve as the first point of contact for potential clients and the general public, therefore a commitment to customer service and interpersonal relations is essential. The Clinic Office Coordinator will be responsible for various clerical and administrative functions, including: greeting visitors, answering phones, scheduling client appointments, maintaining staff schedules, managing secure client records, monitoring supplies and equipment, and managing mail and interoffice correspondence. Through their oversight and administrative support, the Clinic Office Coordinator will ensure effective and efficient office organization and communication.

 

EDUCATION: High School Diploma or equivalent; Bachelors or Associates degree in Business, Health Care Administration, or related field preferred.

SALARY:$13.00/hour

BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.

 

Experience & Qualifications

  1. Minimum 2 years’ experience managing daily functions in an administrative or healthcare office environment. Knowledge of client/patient record management is preferred.
  2. Excellent interpersonal, organizational, customer service, and written and verbal communication skills required.
  3. Ability to prioritize tasks in a busy environment. Flexibility and multi-tasking skills while maintaining a professional demeanor is vital.
  4. Exhibits a high degree of personal initiative and commitment to excellence with minimal supervision.
  5. Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
  6. Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
  7. Must be able to demonstrate proficiency with MS Word, Excel, and PowerPoint. Experience with data entry, including client databases and electronic scheduling systems.
  8. Must be able to demonstrate professional bilingual proficiency in English and Spanish.
  9. Knowledge of HIPAA regulations and sensitivity to confidential matters.
  10. Ability to work flexible hours, including occasional weekend and evening hours.
  11. Valid driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
  12. Successful clearance of a criminal background check, including fingerprinting and drug screening.

 

RESPONSIBILITIES

  1. Manage the Counseling Center’s front desk and lobby area during scheduled hours. Greet and direct all visitors and guests, including clients, vendors, job candidates, customers, etc. Ensure completion of paperwork, sign-in, and security procedures. Collect client co-payments.
  2. Assist in maintaining positive client and stakeholder relationships by handling questions and concerns with speed and professionalism.
  3. Use JABR/ROY CMS system to schedule appointments for Counseling Center clients. Screen potential clients to gather demographic and insurance information to determine eligibility. Make referrals to appropriate resources as necessary. Keep call log of potential client inquiries and incoming/outgoing referrals.
  4. Work with Clinic Program Administrator to develop, maintain and update current RMYA Counseling and Resource Center manual
  5. Complete billing for insurance related counseling session on a bi-weekly basis for the entire RMYA Clinical team and send billing reports to Clinic Program Manager.
  6. Oversee the maintenance of confidential client records by assembling client file templates before initial appointments, retrieving client files for therapists before each session, and monitoring files to ensure timely recordkeeping. Assist therapists by performing quick and accurate data entry in the client management database as needed.
  7. Contact clients to confirm appointments and conduct follow-up calls. Assist with other forms of client correspondence as needed.
  8. Coordinate scheduling of front desk staffing when away from desk and/or out of the office. Coordinate with Clinician’s their lunch schedules and assign front office administrative time for them when needed.
  9. Oversee management of master calendar(s) for Main Office and Counseling Center.
  10. Promote team cohesion, communication, and participate in relevant staff meetings as an effective member of an interdisciplinary team. Responsible for training new clinicians and interns in front office procedures
  11. Ensure the daily upkeep and general cleanliness of Main Office and Counseling Center, including but not limited to: reception area, restrooms, closets, kitchen areas, storage areas, trash bins, etc.
  12. Oversee telephone switchboards and extensions for all San Antonio campus programs. Answer incoming telephone calls, field general inquiries regarding services, and route calls to appropriate department(s). Maintain an efficient system for taking messages for other staff members.

 

  1. Manage company mail, including: receive and log all incoming mail; ensure mail is distributed to the appropriate individual/department; collect outgoing mail ensure delivery to USPS/FedEx/UPS, etc.; operate and monitor use of manual and electronic mailing equipment.
  2. Manage interoffice correspondence, including: receive all incoming interoffice correspondence, distribute to appropriate individual/department, collect outgoing interoffice correspondence and ensure delivery to intended location.
  3. Maintain, store, organize, and order office supplies requested for all RMYA programs. Review and approve supply requisitions. Process corresponding invoices and submit to Accounting Department for payment.
  4. Maintain supplies of agency letterhead, business reply envelopes, address mailing labels, and various administrative forms.
  5. Maintain professional and ethical standards as prescribed by RMYA.
  6. Maintain personally required training hours.
  7. Maintain confidentiality in all areas of client and program operations.
  8. Represent RMYA in a professional manner at approved events in the community.
  9. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
  10. Perform special projects as assigned.

 

 

Immediate Supervisor: Clinic Program Administrator

 

 

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Drop In Center /Centro Seguro CASE MANAGER I (P/T; overnight shift)

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

 

Centro Seguro, our Drop-In/Drop Out Center provides drop-in/drop out services and appropriate supportive housing for homeless, child sex trafficking (CST) youth and those at risk. The Case Manager I (CMI) for Centro Seguro will work to ensure the safety of all seeking our services by implementing, monitoring, and enforcing the rules and regulations. The Case Manager I will assist the Case Manager II in providing specialized and intensive case management services to the youth.

 

The primary function of the Case Manager I is to work with those individuals seeking our services through Centro Seguro and ensure their immediate needs (food, shower) are received and assist them in receiving the appropriate counseling services.  The CMI, under the training supervision of the CM II and Director of CST Programs and Services, will assist in developing and implementing a plan that helps the individual receive the resources needed to successfully remain in placement.

 

EDUCATION: Bachelor’s degree in Social Work or related field or three years of direct-client experience in a social service setting working with youth and young adults is required. Previous experience in case management services preferred.

FLSA STATUS: Non Exempt

SALARY: $13.00/hour

 

Qualifications:

  1. 2-3 years of direct-client experience in a social service setting working with youth and young adults is required
  2. Basic understanding of child behavior, human development, and adult learning principles.
  3. Ability to support goal-setting and set appropriate limits with clients.
  4. Strong interpersonal skills.
  5. Ability to deal effectively with conflict and validate success.
  6. Ability to manage a caseload of clients.
  7. Exceptional reasoning, problem solving and strategic thinking skills and ability to think creatively.
  8. Ability to build relationships and influence others through the interaction of stakeholders with different interests and needs.
  9. Strong communication skills, both verbal and written.
  10. Ability to work proactively in an ambiguous, dynamic, multidimensional organization.
  11. Ability to manage multiple simultaneous deadlines while maintaining attention to detail.
  12. Maturity, humility, strong work ethic, sense of humor, and roll-up-my-sleeves attitude.
  13. Demonstrable passion and commitment to working in the field of child sex trafficking and neglect prevention, and/or the nonprofit sector.
  14. Familiarity with the challenges facing child service agencies and abuse prevention efforts at local, state, and national levels.
  15. Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
  16. Working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
  17. Time management and organizational skills.
  18. Ability to work collaboratively with other staff members, service providers, and other professionals.
  19. Ability to work successfully with MS Word, Outlook, Excel, and client management databases.
  20. Ability to work independently and as a member of multiple teams.
  21. Available to work flexible hours including evenings, weekends, schedule on-call shifts and comfort with occasional travel..
  22. Successful clearance of a criminal background check, including fingerprinting and drug testing.
  23. Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.

 

RESPONSIBILITIES:

  1. Assist in developing case plans that promote moving clients toward self-sufficiency.
  2. Ensure the safety and health of all clients by implementing, monitoring, and enforcing guidelines for drop in center accommodations; and cleanliness and maintenance requirements of the houses and grounds.
  3. Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
  4. Under the training supervision of the CM II and Director of CST Programs and Services, assist with the Intake Process
  5. Assist in completing an initial needs assessment and acts upon critical needs appropriately and immediately
  6. Orients clients to the center programs, requirements and procedures
  7. Assures that basic nutrition and hygiene needs are being met
  8. Connects youth with Clinician and other program resources

 

  1. Under the training supervision of the CM II and Director of CST Programs and Services, assist with the Case plan
  2. Assist in developing a comprehensive client-driven case plan with both short-term and long-term goals identified
  3. Assist in completing a timeline and measures for each goal.
  4. Monitors progress towards goals in regularly scheduled weekly sessions
  5. Empowers clients to become involved in their own planning and goal setting
  6. Refers clients to appropriate resources to assist with meeting both short-term and long-term goals

 

  1. Under the training supervision of the CM II and Director of CST Programs and Services, assist with Training Programs
  2. Assist with coordinating Life Skills and other training program aimed at learning and practicing life skills and decision-making
  3. Assist in coordinating day and evening programs; schedules outside service providers and volunteers

 

  1. Under the training supervision of the CM II and Director of CST Programs and Services, assist with Recordkeeping and Reporting
  2. Maintains client files for services provided
  3. Report critical incidents immediately to the Program Administrator
  4. Collects data necessary to meet funding requirements and statistical reports
  5. Completes all grant and agency required reports in a timely manner

 

  1. Property Management
  2. Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs
  3. Reports any hazards to the Program Administrator and Director of Facilities for immediate attention; communicates with the resident managers to insure safety for the residents
  4. Facilitates the repair process in collaboration with the Director of Facilities

 

  1. Teamwork and Collaboration
  2. Works in collaboration with program and all other agency staff to facilitate a team environment
  3. Participates in team meetings and commits to group decisions
  4. Role models effective team behaviors
  5. Demonstrates effective communication skills in building relationships with all employees and clients
  6. Creates good working relationships with local youth servicing agencies and other area service providers and support groups to facilitate the access to area resources for the clients

 

  1. RMYA Values and Culture
  2. Treats all clients, visitors and employees with caring, kindness, respect and dignity
  3. Infuse RMYA Philosophy, Mission, Vision, and Values into work ethic
  4. Adheres to RMYA policies, procedures, code of conduct and attendance rules
  5. Maintains strict confidentiality of all information.
  6. Adheres to the policies in the use of computer technology and all tele-communication devices
  7. Ensure client documentation is complete, accurate, and timely; and that the reporting and notification protocol for serious incidents is followed consistently.
  8. Assure the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs, and that facilities are maintained in accordance with established client contracts (e.g., basic upkeep to include cleanliness, timely disposal of trash, yard maintenance, completion of everyday chores, etc.) and relevant inspection entities (i.e., fire, health, safety, etc.), and reporting deficiencies in a timely manner to the Director of Facilities and/or assigned maintenance staff.
  9. Maintain professional and ethical standards as prescribed by RMYA.
  10. Maintain personally required training hours.
  11. Maintain confidentiality in all areas of client and program operations.
  12. Represent RMYA in a professional manner at approved events in the community.
  13. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
  14. Perform special projects as assigned.

 

Immediate Supervisor: director of CST programs and services

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Training Coordinator

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Training Coordinator will assist in developing, conducting, coordinating, and documenting all job-related education required of RMYA employees. The Training Coordinator will ensure that all trainings are compliant with requirements of any licenses, contracts, grants, and accreditations with which RMYA is connected.

 

Education: Bachelor’s degree or higher required.

FLSA STATUS: Exempt

SALARY: $35,000/annual

BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.

 

 

Experience & Qualifications

  1. Commitment to RMYA’s strategic vision, mission, and core values and their implementation through all programs, services, and trainings.
  2. Commitment to engage with youth in care, agency employees, and community stakeholders in a professional and enthusiastic manner.
  3. Exceptional professional written and oral communication skills.
  4. Experience in child-care services and/or professional development training preferred.
  5. Understanding of the training requirements for the Department of Family and Protective Services (DFPS) contracts and state licensing based on codes, laws, rules, regulations, and policies preferred.
  6. 1-2 years of experience facilitating groups preferred.
  7. Ability to create, evaluate, and revise training curricula.
  8. Ability to work collaboratively with other staff members, service providers, and other professionals.
  9. Proficient with MS Word, Excel, and PowerPoint. Basic understanding of data management systems.
  10. Valid driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
  11. Successful clearance of a criminal background check, including fingerprinting and drug screening.

GENERAL RESPONSIBILITIES:

  1. Embrace and model the RMYA values of Protection, Simplicity, Integrity, Community, Equality, and Responsibility.
  2. Provide quality training, support, and mentorship to increase the skills, effectiveness, productivity, and quality of work among all employees.
  3. Understand and model a trauma-informed approach to foster growth and development in youth and staff, especially in times of crisis.
  4. Regularly engage with youth and staff within all facilities and departments. Be consistently present during these interactions, which may occur within the facilities, during trainings, at agency events, and at any point while working for the agency.
  5. Assist the Director of Training in planning, scheduling, and implementing a wide range of training activities for both new hires and veteran employees (to include Pre-Service training for all new hires and continuing education for all employees).
  6. Ensure that all stakeholder requirements for training are met and maintained (to include requirements from agency, licensure, contracts, grants, accreditations, etc.).
  7. Assist the Director in researching, developing, and/or contracting for training opportunities and programs as needs are articulated by agency directors.
  8. Work with agency supervisors to track the requirements and satisfactory completion of training for all staff. Provide notice to staff and relevant supervisors of outstanding or deficient training.
  9. Accurately and promptly maintain a variety of paper and electronic files, training records, training curricula, and other documentation to ensure compliance with regulatory requirements and established guidelines.
  10. Maintain professional and ethical standards as prescribed by RMYA.
  11. Maintain personally required training hours.
  12. Maintain confidentiality in all areas of client and program operations.
  13. Represent RMYA in a professional manner at all times, including attendance at agency events and within the general community.
  14. Adhere to and uphold all RMYA policies and procedures. Actively participate in development of policies and procedures by proposing changes and updates as well as working on teams designed to improve how we work together.
  15. Assist with agency and program needs (including but not limited to transporting residents, offering support during crisis situations, attending special events, etc.), and complete special projects and tasks as assigned.

 

REPORTS TO: Director of Training

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MAINTENANCE TECHNICIAN III

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Maintenance Technician III will report to the Senior Director of Facilities or assigned designee.  The Maintenance Technician III will provide intermediate to advanced level maintenance and repairs to plumbing fixtures, components and systems, electrical systems, HVAC systems, carpentry repairs and installations, lock repairs and rekeying, and other systems as assigned.  Maintenance will include the preventive maintenance on these systems and other components used throughout the agency to provide utilities, transportation, building comfort, and safety.  This position will assist co-workers in conducting repairs when requested.  This position will assist with volunteer activities, setting up for events and programs, and participate in RMYA staff activities as required.  This position will attend all mandatory trainings and meetings for staff and employees when requested.  The Maintenance Technician III will respond to emergencies as required, assist in problem solving, and participate in the RMYA Emergency Management and Response Team.  This position participates in the on-call rotation to respond to after-hours emergencies and safety concerns. 

EDUCATION: High School Diploma or Equivalent Required (Associates Degree or 2yr Vocational Training Preferred)

EXPERIENCE: 2-3 yrs of experience

FLSA: Non Exempt

SALARY: $16.00/hour

Knowledge:

  1. Intermediate to advanced level of knowledge in Heating, Ventilation, and Air Conditioning (HVAC) operations and routine maintenance.
  2. Intermediate to advanced level of knowledge in plumbing, electrical, and life safety systems.
  3. Intermediate to advanced level of knowledge in carpentry repairs.
  4. Intermediate to advanced level of knowledge in grounds maintenance and irrigation system repairs.
  5. Intermediate to advanced level of knowledge in painting principles and practices to include coating, removal, and discarding of paints, thinners, and materials.
  6. Intermediate to advanced level of knowledge in automotive repair and maintenance to include grounds equipment, golf carts, and go-carts.

SKILLS:

  1. Intermediate to advanced skill level in residential to commercial grade maintenance, repairs, and operations in a multi-unit setting.
  2. Skilled in customer service and responding to customer requests for services and repairs.
  3. Skilled in time management, working on a team and independently.
  4. Skilled in tracking time and materials for service requests and identifying areas for improvement.

Abilities:

  1. Must lift up to 50 pounds individually and over 50 pounds with team lift.
  2. Must be able to bend, twist, kneel, lift, push, and pull with reasonable accommodation.
  3. Must be able to work hours outside normal working hours to include on-call, weekends, holidays, and at the need of the facility.
  4. Must be able to work on ladders and elevated platforms.
  5. Must possess a current Texas driver’s license or obtain one within 30 days of hire.
  6. Must favorably pass a criminal background check complete with fingerprinting.
  7. Must favorably pass a drug screening.

RESPONSIBILITIES:

  1. Assist Maintenance Department to meet all maintenance and repair requests at the Meadowland campus and the West Avenue campus and ensure that those requests are completed in accordance with manufacturer’s recommendations, and federal, state, and local codes to maintain compliance with licensing & COA standards.  
  2. Ensure timely completion of tasks, and assignments, reporting issues, concerns or deficiencies to the Director of Facilities or designee.
  3. Perform maintenance and repair on all building systems as assigned. 
  4. Ensure automotive maintenance and repairs such as oil changes, minor tune ups, replacing fuses, belts, bulbs, etc. are being completed  routinely as needed or scheduled.
  5. Conduct routine checks and maintenance on Life Safety Equipment, verifying the completion and all inspection dates are current. 
  6. Obtain permission to purchase items for repairs and maintenance when needed.  Following applicable accounting guidelines for purchases.
  7. Maintain accountability and inventory of assigned tools, parts, and materials on a routine basis.
  8. Attend routine Director’s Meetings to receive updates on projects and training on equipment. 
  9. Responsible for clocking-in and out using approved time management methods, providing requests for time off in a timely manner, and tracking and certifying time on a routine basis.
  10. Supervise and assist residents doing work related to grounds or maintenance when possible.
  11. Maintain professional and ethical standards as prescribed by RMYA and the professional code of ethics for your license.
  12. Attend and participate in all required professional training, workshops and or continuing education as assigned.
  13. Maintain confidentiality in all areas of client and program operations.
  14. Represent RMYA in a professional manner at approved events in the community.
  15. Perform special projects as assigned.
  16. Be supportive of all RMYA policies and procedures.
  17. Complete other tasks as assigned by the Senior Director of Facilities or designee.

IMMEDIATE SUPERVISOR:  DIRECTOR OF FACILITIES

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Thrift Store Manager

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Thrift Shop Manager is primarily responsible for overseeing RMYA’s thrift shop operations to generate revenues to support agency administration and programs.  This includes internal fiscal controls, donations of merchandise, promotion of the shop in the community, marketing and communications, events, social media, and volunteer involvement all of which are critical to helping the thrift shop achieve its revenue goals. The position will be responsible for developing the strategic plan around how to accomplish broader community awareness and engagement, as well as the execution of those strategies.  

FLSA STATUS: Exempt

EDUCATION: High School degree required.

EXPERIENCE: Minimum 5 years retail management experience required.

SALARY: $35,000/year

BENEFITS: Health Insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan

Qualifications:

  1. Exceptional strategy and plan development and marketing/communication skills.
  2. Proficient with MS Word, Excel, and PowerPoint.
  3. Knowledge of graphic design software.
  4.  Reliable and trustworthy; sound decision-making skills.
  5.  Strong verbal, writing & organizational skills.
  6.  Proficiency in Windows, database programs, point of sale software, and Microsoft Office.
  7.  Knowledge of budget management, bookkeeping, and projections.
  8. Ability to work flexible hours, including weekend and evening hours
  9. Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
  10. Successful clearance of a criminal background check, including fingerprinting and drug testing.

RESPONSIBILITIES:

  1. Store Management & Merchandising
    1. Implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers,  handling of cash, and other relevant procedures as needed.
    1. Oversee the processing of donated items, manages the rotation of items and the disposal of donated items in a timely fashion.
    1. Manage supply inventory and completes purchase orders as necessary.
    1. Experience with “point of sale,” computerized sales & inventory systems.
    1. Contribute to the development of annual revenue projections and meet financial goals.
    1. Understand budget management; controls petty cash expenditures.
    1. Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
    1. Meet periodically with other thrift shop managers for networking.
    1. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
  2. Staff Management
    1. Coordinate the hiring, supervision, evaluation and professional development of staff under manager’s direct supervision.
    1. Assess the store’s need for staff and volunteers.
    1. Develop schedules for paid staff.
    1. Train and supervise store volunteers; help with recruiting of volunteers.
    1. Work with community service workers (interview, paperwork, track hours monthly, etc.)
    1. Provide supervision for staff as indicated on the organizational chart for the department. Supervision to include regular and ongoing monitoring of work product and work habits; performance evaluations of individual staff as required by HR; review of job descriptions as required by HR; timely reporting to HR of performance excellence or disciplinary issues.
    1. Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; take corrective action as necessary to ensure staff is in compliance.
    1. Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel.
    1. Consult with staff on a regular basis, addressing concerns and sharing ideas.
    1. Provide timely direction and written and verbal feedback to staff.
    1. Ensure staff is fully trained and competent to perform the elements of their job as defined by their job description.
    1. Ensure staff is knowledgeable of agency policies and procedures and are compliant.
  3. Marketing & Promotion
    1. Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.
    1. Oversee the display of merchandise inside the store to enhance the appearance and appeal of the store.
    1. Utilize social media to expose the thrift shop to a wider audience and attract more customers.
  4. Customer Service
    1. Provide service to internal and external customers according to standards and ensures staff and volunteers follow same standards.
    1. Promote excellence in the customer service experience for all visitors to the thrift store through staff training, stakeholder surveys, and focus groups.
  5. Financial Management
    1. Use agency resources (financial and non-financial) prudently.
    1. Acknowledge and follows financial policies of the agency.
  • Agency Management
    • Collaborate and communicate with all RMYA staff and volunteers to remain consistent in policies and procedures regarding item and volunteer solicitation.
    • Complete and submit all required and assigned paperwork in a timely and accurate manner.
    • Ensure that the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that staff are completely and accurately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
    • Monitor and verify timecards, control the use of overtime when developing staff schedules, and use appropriate discretion when recommending the approval of time off.
    • Maintain professional and ethical standards as prescribed by RMYA.
    • Maintain personally required training hours. 
    • Maintain confidentiality in all areas of client and program operations.
    • Represent RMYA in a professional manner at approved events in the community.
    • Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
    • Perform special projects as assigned.

Physical Work Environment

The usual and customary methods of performing the job’s functions require the following physical demands; ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing; the ability to perform keyboarding tasks at computer for up to 4 hours per day;  may lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet; and may  carry items up to 30 pounds for distances up to 25 feet.

Immediate Supervisor: Senior Director of Community and Donor Engagement

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Admissions Specialist

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Admissions Specialist will be responsible for tracking referrals, evaluating referral packets, consulting with admissions team for placement services, and providing support for the intake process at the Meadowland campus. Subsequent to the intake of each child the Admissions Specialist will provide a 72 hours initial assessment to the clinical team. The Admissions Specialist will provide support the clinical team by tracking, documenting, and assisting with the bi-monthly psychiatric medication evaluations. The Admissions Specialist will provide, as needed, clinical support to all clinicians by assisting with the ongoing development, implementation, and revision of all treatment plans as well as STAR plans.

EDUCATION: Bachelor’s Degree in a Behavioral Health Field required; Graduate coursework in counseling, social work, or psychology is preferred.

CREDENTIALS: Licensed Professional Counselor-Intern (LPC-Intern) or Licensed Clinical Social Worker-Associate (LCSW-A) preferred.

FLSA STATUS: Exempt

SALARY: $27,040/annual plus health benefits (75% premium paid by RMYA)

Qualifications:

  1. Master’s Degree and approved LPC-intern license preferred.
  2. Experience with clients in a residential, shelter, community-based, or hospital setting preferred.
  3. Clinical knowledge of best practices in the treatment of adolescents with behavioral and emotional disturbances in the treatment of their families.
  4. Excellent written and oral communication skills.
  5. Time management and organizational skills.
  6. Ability to maintain compliance with applicable Texas rules, regulations and laws that govern behavioral and mental health services for children, youth, and their families ensuring that the highest standards of generally accepted clinical, ethical, and professional standards are followed.
  7. Secure off-site supervisor and maintain weekly supervision as required by the Texas licensure board. (If applicable.)
  8. Deep understanding of Department of Family Services (DFPS) licensing and operating requirements preferred.
  9. Ability to work collaboratively with other staff members, service providers, and other professionals.
  10. Experience with MS Word, Outlook, Excel, and client management databases.
  11. Ability to work independently.
  12. Available to work flexible hours including evenings, and weekends as needed.
  13. Successful clearance of a criminal background check, including fingerprinting and drug testing.

RESPONSIBILITIES:

  1. Work directly with the clinical team and Chief Program Officer and other senior staff to ensure effective and safe therapeutic practices are being provided at all times.
  2. Participate in DFPS staffings, court proceedings, treatment reviews for RTC/GRO programs and other relevant meetings as assigned by the Master Clinician and the clinical team.
  3. Participate in clinical staffings on clients to ensure staff is providing clinically pertinent care to clients.
  4. Assist clinical team in preparing and monitoring treatment plans, diagnostic assessments, service plans, and progress reports as assigned by site supervisor.
  5. Assist (when needed) in transporting residents to clinical appointments.
  6. Work closely with RMYA directors in coordinating treatment plans, program issues, scheduling intakes/discharges.
  7. Assist with doing the CANS assessment at intake.
  8. Assist with coordinating and attending the treatment plan meetings.
  9. Collect all documentation for medication evaluations and assist with attending the medication reviews as needed.
  10. Accurate and timely communication with the clinical team
  11. Assist the program nurse in preparing for weekly med evaluations and coordinate (doctor) resident med evaluation room.
  12. Maintain professional and ethical standards as prescribed by RMYA and the professional code of ethics   for your license if applicable. .
  13. Maintain appropriate professional licensure and certifications; attend and participate in   required professional training, workshops and or continuing education.
  14. Maintain confidentiality in all areas of client and program operations.
  15. Represent RMYA in a professional manner at approved events in the community.
  16. Perform special projects as assigned.
  17. Be supportive of all RMYA policies and procedures.

IMMEDIATE SUPERVISOR: MASTER CLINICIAN                                             

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Food Service Worker

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

The Food Service Worker performs food service duties as assigned by the Child Nutrition Program Manager. Demonstrate an understanding that Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse, while maintaining a supportive philosophy using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve. Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.

FLSA STATUS: NON-EXEMPT

EDUCATION: HIGH SCHOOL DIPLOMA OR GED REQUIRED

SALARY: $10.00/HOUR

BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.

QUALIFICATIONS:

  1. Certification Required: Certified Food Handler in accordance with local health regulations; Professional standards CEU’s as required by USDA
  2. Physical Activities: Routine physical activities that are required to fulfill job responsibilities; ability to repetitively lift items weighing a maximum of 40 pounds, walk and stand on hard flooring for up to  7.5 hours, climb ladder, stoop bend, lift and wave hands in water; ability to work extended period in a varied temperature environment i.e. moving from cooking to walk in freezer; ability to tolerate various work conditions while cooking, steaming, baking and microwaving; operates kitchen equipment, utilize cleaning chemicals, solutions, aerosol and powder forms; subject to a noisy work environment.
  3. Experience: 1 year of prior food service work experience preferred. Direct-care experience with emotionally or behaviorally challenged children preferred. Ability to understand the Department of State and Family Protective Services (DFPS) licensing requirements.
  4. Successful clearance of criminal background check, including fingerprinting, drug testing, and driving record.
  5. Knowledge, Skills, & Abilities: The ability to follow and implement written recipes, safety procedures, and employment-related instructions as presented. Ability to follow written and oral instructions to effectively perform essential duties, including food preparation and meeting safety/sanitation guidelines; must have knowledge of measurement, knowledge of abbreviations, counting skills, portion control skills, calculation skills for recipe preparation, time calculation skills, basic computer skills, and excellent customer service and teamwork skills.

RESPONSIBILITIES:

  1. Works under the supervision of the Child Nutrition Program Manager in the Nutrition and Food Services program in accordance with the procedures outlined by county, states, and federal guidelines i.e. National School Lunch program and the food service handbook.
  2. Performs cooking duties, including/not limited to steaming, baking, and microwaving.
  3. Follows standardized recipes
  4. Follows food safety guidelines for personal hygiene and practices safe hand washing.
  5. Assures proper portion control.
  6. Follow USDA guidelines for reporting and record management; maintains daily counting and claiming with use of Mealtime program.
  7. Demonstrates prompt and regular attendance and notifies Director when absence is required.
  8. Ensures that foods served meet quality standards for appearance, texture, flavor and temperature. Ensures the staff and children of RMYA are served in a timely manner.
  9. Attends all in-service meetings and staff meetings; participates in trainings to maintain professional standards.
  10. Lifts and rotates stock (up to 40lbs) via the FIFO method in all kitchen areas including freezers and refrigerators.  
  11. Cleans and sanitizes dishes, equipment and work areas immediately after use; complies with all food safety program (HACCP) guidelines; meets all food handling standards; covers, labels, and dates food; records food, refrigerator, freezer temperatures appropriately.  
  12. Promotes a safe working environment; does not pose a safety risk to self or others. Utilizes resources, supplies, and time effectively and efficiently.
  13. Performs other duties as assigned by appropriate program administrators.

IMMEDIATE SUPERVISOR: Food Service Manager

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Program Manager I

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve.

Program Manager I (PM I) is a training position that serves RMYA in its residential treatment center, general residential operation, and emergency shelter. The PM I is designed to provide an initial entrée into program management and will be routinely supported by incumbent PM II/III and Program Administrators. The primary function of the PM I is to actively engage in learning and teaching the most effective ways to ensure the safety, security, and well-being of the children in our care in a way that supports their stability and growth as determined by their treatment plan. The PM I in conjunction with their supervisor safeguards that staff are well trained and adhere to policies, procedures, protocols, and rules pertaining to the dynamic engagement of each child. The PM I coordinates, in consultation with their assigned supervisor, with clinical and support services staff as well as educators and other interested parties to provide the effective delivery of all necessary services and advises same with timely information concerning behaviors, activities, and interactions that may affect a child in a given setting.

FLSA STATUS: Non-Exempt

EDUCATION: Bachelor’s degree in social science or related field or three years of direct-care experience in a setting similar to RMYA is required.

SALARY: $15.00/hour

BENEFITS: Health insurance (75% of premium paid by RMYA), vacation/holiday/sick time, 403b Retirement Plan.

QUALIFICATION:

  1. Minimum 6 months supervisory experience as Team Leader with demonstrated outstanding leadership skills and stellar recommendation from the Program Administrator. Previous supervisory experience at RMYA is preferred.
  2. Minimum six-month direct-care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting is required.
  3. Demonstrated understanding of Department of Family Services (DFPS) licensing and operating requirements.
  4. Possesses a working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
  5. Basic understanding of child behavior and development principles.
  6. Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
  7. Demonstrated time management and organizational skills.
  8. Demonstrated willingness to work collaboratively with other staff members, service providers, and other professionals.
  9. Documented examples demonstrating resilience and flexibility in a constantly changing environment.
  10. The willingness to persevere in difficult situations with youth and staff.
  11. Ability to work successfully with MS Word, Outlook, Excel, and client management databases.
  12. Ability to work independently and as a member of multiple teams.
  13. Available to work flexible hours including evenings and weekends required.
  14. Successful clearance of a criminal background check, including fingerprinting, sex offender check, and drug testing.
  15. Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.

RESPONSIBILITIES:

  1. Under the training supervision of the Program Administrator, the Program Manager I will provide direct support to the employees within the program through training, coaching and mentoring as assigned and under supervision.
  2. Model and train staff in the basic principles of trauma-informed care and restorative practices.
  3. Ensure staff model and teach constructive behavioral and social skills, realistic problem-solving and life skills, and positively reinforce progress toward goal behaviors in the child’s treatment plan.
  4. Ensure staff model and teach good personal hygiene skills, cleanliness and orderliness of personal space and common areas in the cabin and across the campus. Conducting regular inspections to verify acceptable levels of quality.
  5. Meet regularly with the supervising Program Administrator and staff to review performance goals and workplace expectations with the objective of supporting employee success.
  6. Under the training supervision of the Program Administrator, the Program Manager I will perform new resident intakes and ensure staff is thoroughly orienting every new resident to the program.
  7. Regularly gather resident information from staff and through observation for possible consideration in treatment plan development or modification.
  8. Work directly with the Program Manager II/III and/or Program Administrator, Clinical Team, and other staff to ensure that Team Leaders and Residential Specialists are providing effective, safe, and relevant programming and activities that align with each child’s treatment plan.
  9. Under the training supervision of the Program Administrator, the Program Manager I will collaborate, at the managerial level, with the medical coordinator, educators, caseworkers, approved family members, volunteers, and other individuals working in the interest of the child.
  10. Maintain program activities within RMYA, licensing, and funding source guidelines.
  11. Ensure staff document incidents completely, accurately, and in a timely manner; and that the reporting and notification protocol for serious incidents is followed consistently.
  12. Under the training supervision of the Program Administrator, the Program Manager I, as assigned, will provide support in ensuring the timeliness and accuracy of client tracking, status reports, training documentation, and file maintenance for ongoing review/audit of program as well as billing, monitoring, level of service reviews, required logs, and direct reporting for all funding sources.
  13. Ensure that the program and campus facilities are maintained in accordance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner and reviewing that staff are completely and accurately completing required documentation (i.e., vehicle logs, refrigerator/freezer logs, fire drills, etc.)
  14. Under the training supervision of the Program Administrator, the Program Manager I will provide support in monitoring timecards; as assigned, control the use of overtime when developing staff schedules; and provide support to the employees in assisting them in their request for time off through mentoring and coaching.  
  15. Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
  16. Maintain professional and ethical standards as prescribed by RMYA.
  17. Maintain personally required training hours and ensure staff remain compliant with their training hours.
  18. Maintain confidentiality in all areas of client and program operations.
  19. Represent RMYA in a professional manner at approved events in the community.
  20. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
  21. Successfully complete 30 days of training under the supervision of the Program Administrator and develop a written ongoing support plan for the next 60 days; followed by the creation of an ongoing check-in-style support plan and schedule. Support plans must be approved by Senior Leadership. The PM I agrees to required retraining when areas of weakness are identified. All progress will be documented in the employee personnel files by the supervisor with primary training responsibilities of the PM I.
  22. Under the training supervision of the Program Administrator, the Program Manager I will only train for on–call while on shift. Only PM II/III may be on-call when they are off shift.
  23. Perform special projects as assigned.

IMMEDIATE SUPERVISOR: Program Administrator

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Crisis & Trauma Team (CATT) Specialist

Roy Maas Youth Alternatives (RMYA) provides treatment programs for traumatized children who most often are victims of sexual, physical, and/or emotional abuse. RMYA supports using trauma-informed techniques and relationship-based approaches to create a safe environment that provides consistency, structure, and caring for the children we serve. Children in our care turn to risk-taking behaviors to cope with their pain. These behaviors can include such actions as oppositional defiance, physical/verbal aggression, self-harm, running away, suicidal gesturing, and delinquency.

The Crisis & Trauma Team Specialist serves all the programs of RMYA.  The Crisis & Trauma Team Specialist assists children and youth eliminate or replace disruptive, harmful, or negative behaviors with positive/restorative practice-focused actions in both the school and residential setting at RMYA.

EDUCATION: High school diploma required. Bachelor’s degree in education, social work, psychology, counseling, or other related field is preferred. 18 credit hours of graduate education in counseling or social work may be substituted for two years of direct-care experience.

FLSA STATUS: Non-Exempt

SALARY: $13.00/hour

BENEFITS:  Health Insurance (75% of premium paid by RMYA), vacation/holiday/sick time, tuition reimbursement, 403(b) Thrift Plan

QUALIFICATIONS

  1. 2-3 years of direct-care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, school, hospital, or community-based setting is required. 18 credit hours of graduate education in counseling or social work may be substituted for two years of direct-care experience.
  2. Demonstrated experience providing interventions with children and youth with severe emotional and behavioral issues.
  3. Working knowledge of Department of Family Services (DFPS) licensing and operating requirements.
  4. Working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
  5. Basic understanding of child behavior and development principles.
  6. Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
  7. Ability to work collaboratively with other staff members, service providers, and professionals.
  8. Ability to manage multiple situations and meet challenging and changing circumstances and deadlines.
  9. Working knowledge of MS Word, Outlook, Excel, and client management databases.
  10. Ability to work flexible hours, including weekend and evening hours.
  11. Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
  12. Successful clearance of a criminal background check, including fingerprinting and drug testing.

RESPONSIBILITIES:

  1. Help children maintain healthy behavioral and emotional expression in residential, school, and community settings and prevent serious incidents, while providing one-on-one support for children as necessary or determined by the individual treatment plan in combination with the school’s Behavioral Improvement Plan (BIP) for each student and/or requirements as set forth by the Individualized Education Plan (IEP).
  2. Work directly with residential and school staff to provide support focused on anticipating and averting crises; modeling restorative practices, redirection, and restraint techniques; and offering direct support as appropriate and within licensing guidelines when a child is in immediate crisis.
  3. At the direction of the clinical team, more generally assist staff with clinical interventions targeted at stabilizing each resident’s placement and improving their path toward positive goal attainment and a positive placement outcome.
  4. Maintain an ongoing understanding of individual treatment plans and resident-identified interests and de-escalation techniques.
  5. Ensure programs and associated activities are in compliance with applicable Texas rules, regulations, and laws that govern residential programming for children, youth, and their families.
  6. Maintain professional and ethical standards as prescribed by RMYA.
  7. Maintain personally required training hours. 
  8. Represent RMYA in a professional manner at all times.
  9. Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
  10. Other duties as assigned.

IMMEDIATE SUPERVISOR: Campus Administrator

Download our employment application here. Download the authorization form for criminal history check here.    

For more information about employment at RMYA, please visit our website, www.rmya.org, email your CV with cover letter and application along with the authorization form to employment@rmya.org.

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