The Night Time Program Manager (PM) serves RMYA in its residential treatment center, general residential operation, and emergency shelter. The primary function of the Night Time PM is to ensure the Night Time Team Leaders and Night Time Residential Specialists (RS) are providing a safe and secure nighttime environment for the well-being of the children in our care in a way that supports their stability and growth as determined by their treatment plan. The Night Time PM safeguards that the Night Time Team Leaders and Night Time Residential Specialists (RS) are well trained and adhere to policies, procedures, protocols, and rules pertaining to the dynamic engagement of each child. The Night Time PM coordinates with Program Managers, clinical, and support services staff as well as other interested parties to provide timely information to the Night Time Team Leaders and Night Time Residential Specialist (RS) for effective delivery of all necessary services and advises same with timely information concerning behaviors, activities, and interactions that may affect a child in a given setting.
EDUCATION: Bachelor’s degree in social science or related field or five years of direct-care experience in a setting similar to RMYA is required. 18 credit hours of graduate education in counseling or social work may be substituted for two years of direct-care experience.
EXPERIENCE: Two years supervisor experience required. Previous supervisory experience at RMYA is preferred.
FLSA STATUS: EXEMPT
SALARY: SALARY: $35,000/annual plus health benefits (75% premium paid by RMYA)
- Minimum 2 years supervisory experience. Previous supervisory experience at RMYA is preferred.
- 5 years of direct-care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, school, hospital, or community-based setting is required.
- Demonstrated experience providing interventions with children and youth with severe emotional and behavioral issues.
- Working knowledge of Department of Family Services (DFPS) licensing and operating requirements.
- Working knowledge of the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
- Well-developed understanding of child behavior and development principles.
- Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
- Ability to work collaboratively with other staff members, service providers, and professionals.
- Ability to manage multiple situations and meet challenging and changing circumstances and deadlines.
- Working knowledge of MS Word, Outlook, Excel, and client management databases.
- Ability to work flexible hours, including weekend and daytime hours.
- Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
- Successful clearance of a criminal background check, including fingerprinting and drug testing.
- Provide direct supervision of the Night Time Team Leaders and Night Time Residential Specialists (RS) on all RMYA Campuses in regards to scheduling; hiring and dismissal decisions; reviewing and approving performance evaluations; recommending performance pay increases and promotions, and discipline in accordance with the RMYA Employee Handbook and established human resources procedures.
- Model and train the Night Time Team Leaders and Night Time Residential Specialist (RS) in more advanced principles of trauma-informed care and restorative practices.
- Maintain appropriate resident/client interaction and supervision including empowering residents to solve their own problems, valuing a family environment as ideal for the residents, and a belief that the residents have the capacity to grow and change for the better. The Night Time Program Manager will ensure the Night Time Team Leaders and Night Time Residential Specialists (RS) have the ability to establish a respectful relationship with residents served to help them gain skills and confidence, the capacity to maintain a helping role, the ability to set appropriate limits and boundaries, and a skill level working with RMYA’s culturally diverse population.
- Work directly with residential, clinical staff, and/or school officials (if applicable) to ensure support is focused on anticipating and averting crises; modeling restorative practices, redirection, and restraint techniques; and offering direct support as appropriate and within licensing guidelines when a child is in immediate crisis.
- Ensure the Night Time Team Leaders and Night Time Residential Specialists (RS) have an ongoing understanding of individual treatment plans and resident-identified interests and de-escalation techniques.
- Ensure that the Night Time Team Leaders and Night Time Residential Specialists (RS) are maintaining the programs in compliance with applicable Texas DFPS rules, regulations, and laws that govern residential programming for children, youth, and their families during the overnight hours.
- Ensure staff document incidents completely, accurately, and in a timely manner; and that the reporting and notification protocol for serious incidents is followed consistently.
- Perform a walkthrough of all the programs every 2-3 hours to ensure Night Time Team Leaders and Night Time Residential Specialists monitor programs and campus facilities for compliance with licensing and other relevant inspection entities (i.e., fire, health, safety, etc.) by reporting deficiencies in a timely manner.
- Monitor and verify timecards, control the use of overtime when developing staff schedules, and use appropriate discretion when recommending the approval of time off.
- Regularly and consistently, offer input and leadership to improve effectiveness and outcomes across all RMYA programs, services, and departments.
- Maintain professional and ethical standards as prescribed by RMYA.
- Maintain your personnel required training hours and ensure the Night Time Team Leaders’ and Night Time Residential Specialists’ (RS) training are continually up to date. Work with the Director of Training to schedule in-services to ensure the staff to get their hours of training.
- Ensure that the Night Time Team Leaders and Night Time Residential Specialists make the first check on residents before the 3-11pm shift leaves.
- Ensure the Night Time Team Leaders and Night Time Residential Specialists are checking the residents every 10-15 minutes during the first hour, and as frequently as needed thereafter (at least hourly). Make sure that the Night Time Team Leaders and Night Time Residential Specialists read the shift change and receive a verbal shift change before the outgoing staff leaves for the night. Be aware of any changes in supervision (up-graded, continuous, etc.) of the residents.
- Ensure the Night Time Team Leaders and Night Time Residential Specialists checks all doors at least 2 times during the shift to make sure they are secure and residents’ doors remain open.
- Check the animals at least one time per shift and make sure that they have food and water.
- Ensure the Night Time Team Leaders and Night Time Residential Specialists checks the thermostat to make sure it is on proper temperature. If heater or AC is on, make sure all windows are closed.
- Ensure the Night Time Team Leaders and Night Time Residential Specialists are maintaining the residents in their own rooms and own bed at designated times and are following bedtime rules (no TV’s, radios turned low, etc.).
- Know exact location of fuse box, breaker switches, and flashlights in case of power failure.
- Be familiar with fire evacuation procedures, emergency exits, and alarm systems.
- Know and follow proper procedures for runaways and serious incidents.
- Perform special projects as assigned.
- Maintain confidentiality in all areas of client and program operations.
- Represent RMYA in a professional manner at approved events in the community.
- Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
Physical Work Environment
The usual and customary methods of performing the job’s functions require the following physical demands; ability to sit up to 1-3 hours per day with frequent walking, standing, running, bending, squatting, pulling and pushing; and may move residents up to 170 pounds to a height up to 6 feet with the possible assistance from one other employee.
Immediate Supervisor: Senior Director of Program Operations