The Director of Program Operations is a key member of the RMYA Program Leadership Team and serves as an operations advisor to the Chief Program Officer (CPO) while working closely with the Senior Director of Operations. This position is responsible for overseeing the planning and implementation of day-to-day activities affecting the delivery of program services in the RMYA emergency shelters, drop-in center, and transitional living program as well as the policies that guide those operations. These activities include resource management, facilities management, operations and safety planning, and emergency preparedness and management.
EDUCATION: Bachelor’s degree in social science, business, public administration or related field or five years of operations experience in a social service setting. Master’s Degree Preferred in social sciences, public administration, or business. 18 credit hours of graduate education in social sciences, public administration, or business may be substituted for 2 years of residential treatment experience in a social service setting.
CREDENTIALS: Licensed Child Care Administrator credential is preferred. Ability to obtain within 1 year.
SALARY: TBD plus health insurance (75% of premium paid by RMYA) and vacation/holiday/sick time.
QUALIFICATIONS & EXPERIENCE:
- Minimum 3 years’ supervisory experience.
- 2-3 years of direct-care experience with emotionally or behaviorally challenged children and youth in a residential, shelter, or community-based setting is required.
- 3-5 years’ demonstrated experience managing the operation of a social service program or organization.
- Demonstrated understanding of Department of Family and Protective Services (DFPS) licensing and operating requirements as well as contract management.
- Knowledge of organizational management principles to include budgeting, personnel, operations, and program management within a complex setting.
- Demonstrated experience with the best practices supported by RMYA in its care of children, youth, and families; and the willingness to learn, implement, and train staff in the execution of these practices.
- Ability to manage multiple projects and priorities and meet challenging and changing deadlines.
- Ability to communicate clearly and calmly with staff and children in care, both orally and in writing.
- Ability to work collaboratively with other staff members, service providers, and other professionals.
- Ensure RMYA’s strategic vision, mission, and core values are implemented and achieved through its programs and services.
- Ability to work successfully with MS Word, Outlook, Excel, and client management databases.
- Ability to work independently and as a member of multiple teams.
- Available to work flexible hours including evenings, weekends, and schedule on-call shifts.
- Successful clearance of a criminal background check, including fingerprinting and drug testing.
- Valid Texas driver’s license or ability to obtain within 30 days of hire. Must have acceptable driving record.
- Provide support in personnel management in assigned programs to include staffing assignments and scheduling; exercising hiring and dismissal decisions; reviewing and approving performance evaluations; recommending performance pay increases and promotions; and correcting and instructing staff in accordance with the RMYA Employee Handbook and established human resources procedures.
- Manage program expenses over which control exists to leverage each resource to its highest possible use. Ensure all staff executes payroll responsibilities in a timely manner and in accordance with established procedures.
- Provide direct supervision, training, and mentoring to assigned programs, and other staff as required.
- Regularly and consistently, develop and implement operational procedures and efficiencies in collaboration with relevant stakeholders that allow staff and residents to focus on those activities designed to transform the lives of the children in our care.
- Engage proactively in program operations review, planning, and development to ensure that programs, staff, and residents are safe, procedures are appropriate and child-focused, quality is evident, and that resources are being used effectively.
- Train staff in key ideas that support excellent operations management and give them the tools they need to train other staff.
- Through regular oversight and observation, ensure that staff are fulfilling program operations requirements related to personnel, facilities, safety, and resource management as well as licensing requirements.
- Meet regularly with administrative staff to review performance goals and workplace expectations with the objective of helping them be successful, and provide the tools needed for them to be successful with their direct reports.
- Inspect program documentation to ensure adherence to established protocols, quality, and timeliness; proposing documentation updates and alternatives when appropriate to improve practice.
- Maintain professional and ethical standards as prescribed by RMYA.
- Maintain personally required training hours.
- Maintain confidentiality in all areas of client and program operations.
- Represent RMYA in a professional manner at approved events in the community.
- Be supportive of all RMYA policies and procedures, and actively participate in their development by proposing changes and updates as well as working on teams designed to improve how we work together.
- Perform special projects as assigned.
IMMEDIATE SUPERVISOR: CHIEF PROGRAM OFFICER